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Shipping, Handling & Purchase Policy

Olive et Oriel artwork is a custom made product. Please ensure you have measured your space and reviewed your purchase prior to placing your order.
If you've accidentally ordered an incorrect size or style, please just let us know. We're always happy to help!

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What sizes do you offer?

Olive et Oriel offers sizes A5, A4, A3, A2, 40 x 50cm, 50cm x 70cm, 60cm x 90cm, 70cm x 100cm, 100 x 130cm and 100 x150cm. Along with square sizes, 32 x 32cm, 50 x 50cm, 70 x 70cm, 90 x 90cm and 100 x 100cm.

About our designs:

Olive et Oriel proudly offers both an in-house exclusive collection designed and professionally photographed, along with a curated art range from artists around the world.

Can you customise a print for me?

We sure can. We can custom print anything you like (yes, even your family photos!) and most of the time, we can alter our artworks to almost any size you require! Simply email us at help@oliveetoriel.com prior to ordering so that we can discuss the size you're after.

Can you help me with selecting prints?

Absolutely! We love helping customers style their homes. Simpy upload an iphone or smartphone photo here and we will digitally style some different looks so you can get a visual of our designs in your home.

Do your prints have a white border?

You have the option to add a white border to your print. This does not change the overall dimensions of your print. We recommend that you do not add on a white border if the frame you have at home already has a matt border insert. Olive et Oriel frames do not come with matt border insert, please select the white border option on our product to obtain this look.

Processing Your Order

Please allow 24hrs (business days only) for processing, printing, and packaging of your print or poster order. Shipping times are additional to our 24hr processing time - please ensure you've read the shipping guidelines below & selected the correct shipping option for your needs.

Framing specifications

All frames are made from plantation grown, sustainable timber in either an oak, black or white finish. Selecting 'Frame It' will result in your art print arriving framed up, ready to hang! 

A5, A4, A3, A2, 40 x 50cm, 50cm x 70cm, 60cm x 90cm, 70cm x 100cm, 32 x 32cm, 50 x 50cm, 70 x 70cm frames are 20mm frontal frame and 30mm depth of frame.

90 x 90cm, 100 x 100cm, 100 x 130cm, 100 x150cm frames are 30mm frontal frame and 40mm depth of frame.

Please note that posters are not mounted to the backing board on our standard frames. Professional mounting of your poster will occur if you select your art to be framed in our OEO Luxe Frames.  

Acrylic

We use professional framing perspex (not glass) with excellent tolerances, far superior to glass with crystal clear transparency.

Frame finishing

Large format frames (100x130cm and 100x150cm) come with an instruction kit on how you will need to hang your frame for stability and safety, also included is a strong plastic coated wire and bump-ons which help to protect your wall when hanging. Our smaller frames (70x100cm and smaller) have black tabs on the back of the frame for you to hook over your nail/screws for hanging.

Framed prints do not come with a matt border insert. You are however able to have a white border around your image by selecting this option on your chosen design. 

Custom framing options are also available outside our normal sizing, and take 10 business days for production with further time for shipping. 

Hanging your Olive et Oriel frame

Hanging your artwork, two screws are better than one and always use either the black sawtooth tabs on our 70x100cm and smaller frames or follow the instructions for our large format 100x100cm and larger frames. Ensure your artwork is secure by having it suspended with screws into a stud.
Never lift of hang your artwork by the bracing wire!

Caring for your Artwork

Hang with caution in any areas where there is a lot of moisture and light. The condensation, humidity and steam from bath tubs, showers and kitchens area can be damaging and causing warping or rippling effects to print/poster. It’s better to hang your art in places that have less moisture and more ventilation.

Hanging artwork near a front door also exposes it to a lot of light and fluctuations in humidity. Both of these things can cause warping, fading and rippling to the print.
Avoid using glass cleaner on perspex as you may damage the front of your Olive et Oriel frame. Instead, use a soft microfibre lint free cloth to gently wipe over the face of the frame.
  • Do not expose the frame to water, as this will deteriorate the materials used to create the frame body.

Shipping options

Free standard (untracked) shipping is applicable on all (unframed) prints and posters, this is automatically applied at checkout and requires no minimum spend. If you have purchased any framing products along with any print(s)/poster(s) additional postal charges and times (mentioned above) will apply. Free standard (untracked) shipping within Australia takes on average 3-5 business days, with some states (WA, SA, NT) taking from 3-10 business days.

Express shipping within Australia generally takes anywhere from 1-3 business days.

International (untracked) shipping
 may take up to 20 business days, however your purchase may arrive sooner - pending any customs clearances within your local country. Please note these delays are completely out of our control. For all international shipping, the customer is responsible for all customs/duties fees, if applicable. Please note that we cannot give any indication on your local countries customs fees, this is governed by your local country and not by Olive et Oriel. International postage is in the form of untracked, regular air mail. We offer free standard shipping on unframed artwork, however this is only for the initial order. If an order is returned to Olive et Oriel due to an error in the customer entering incorrect mailing/address details, re-delivery fees are passed onto our customer to pay for the reshipment to occur. Orders cannot be cancelled at this point in time. Please double check you have entered the correct details below placing your order. 

International (tracked) shipping.
 
If you require international tracking for your artwork, please ensure tracked shipping is selected at checkout. Without doing so, Olive et Oriel does not take responsibility for, or trace your parcel, once it has left our care. 

 
Olive et Oriel is not responsible for shipping delays incurred by postal/shipping companies or customs.

How will my prints & posters be packaged?

All small prints come packaged with a clear plastic sleeve and thick backing board. They are shipped in a strong, flat rigid mailer. Please take care on opening the packaging not to damage your artwork.

All posters come packaged in a strong mailing tube, with the prints safely wrapped inside to stop any damages. 

Note: Small prints may be dispatched separately from posters, in a flat rigid envelop to avoid damaging their delicate nature.


Do you ship worldwide?

Yes! We offer free standard (untracked) shipping worldwide on all prints and posters. All orders are dispatched from our Australian based design studio.

    Lost/stolen/tampered mail:

    Olive et Oriel does not take responsibility for damages caused to product by how the packaging is opened once it has reached the recipient. Olive et Oriel does not take any responsibility for lost or stolen mail once it has left our hands - if you require tracking on your package within Australia, we suggest you select the express shipping option. If your item has been mis-handled, lost or incorrectly delivered by Australia Post - we will lodge a complaint for you and escalate the matter, Olive et Oriel does not replace or refund if third parties have incorrectly handled mail. If you receive a package which has been tampered with, please lodge a stolen goods report with your local law enforcement. Olive et Oriel is in no way responsible for lost, mis-handled or stolen goods. Signature upon delivery is not required.

    Wholesale

    We welcome wholesale enquiries from everywhere in the world! If you are interested in stocking Olive et Oriel products and would like more information please contact us.

    Returns/refunds

    Olive et Oriel offers a 100% guarantee that the product will arrive in perfect condition or we will replace it!
    If your artwork has arrived in less than perfect condition, please email us photos of the damages sustained to the external packaging, internal packaging and artwork/frame to help@oliveetoriel.com within 48hours of the item being received. Please ensure you open your package as soon as it is received, in order to check the condition of the design and packaging. 
    If you've received your artwork and it's the wrong size for your home or doesn't fit with your decor, please email us at help@oliveetoriel.com and we'll help you with adjusting your order to the correct size.

    Discount Codes

    Olive et Oriel discount codes are applied in the right hand section of the checkout area on our website. Once you have entered the code, click ‘Apply' and it will be deducted from your order total. You will be able to check this underneath the item(s) as the discount value will have been removed and the price amended. Discount codes are on an individual basis and cannot be used in conjunction with multiple offers  

    You must enter the discount/promo code when you are checking out as it cannot be applied after you have completed checkout/at a later time. Refunds are not given if discount codes have not been entered at checkout.

    If you find that your promo code isn’t working then please check the below:

    • You can only use one discount/promo code per order. 
    • Discount/promo codes can not be used for gift vouchers.
    • As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
    • Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from Olive et Oriel then the code may also be locked to that email address. 

    If your discount code is still not working after checking all of the above, then please click here and fill in the contact us form, alternatively you can email help@oliveetoriel.com for further assistance.

    Secure Online Ordering

    We accept payment via PayPal, credit cards along with 'Buy Now, Pay Later' type firms 'AfterPay and ZipPay' allowing our customers a faster, safer way to pay online giving you a 100% secure online transaction.
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    By placing an order with Olive et Oriel you are hereby agreeing that you understand and accept all of the above.

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