What sizes do you offer?
Olive et Oriel can print our artwork in almost any size you require! If you don't see the size you're after, just get in touch.
About our designs:
Olive et Oriel proudly offers both an in-house exclusive collection designed and professionally photographed, along with a curated art range from artists around the world.
Can you customise a print for me?
We sure can. We can custom print anything you like (yes, even your family photos!) and most of the time, we can alter our artworks to almost any size or colour tone you require! Simply email us at email@example.com prior to ordering so that we can discuss the size you're after.
Can you help me with selecting prints?
Absolutely! We love helping customers style their homes. Simpy upload an iphone or smartphone photo here and we will digitally style some different looks so you can get a visual of our designs in your home.
Do your prints have a white border?
You have the option to add a white border to your print. This does not change the overall dimensions of your print. We recommend that you do not add on a white border if the frame you have at home already has a matt border insert. Olive et Oriel frames do not come with matt border insert, please select the white border option on our product to obtain this look.
All frames are made from plantation grown, sustainable timber in either an oak, black or white finish. Selecting 'Frame It' will result in your art print arriving framed up, ready to hang!
A5, A4, A3, A2, 40 x 50cm, 50cm x 70cm, 60cm x 90cm, 70cm x 100cm, 32 x 32cm, 50 x 50cm, 70 x 70cm frames are 20mm frontal frame and 30mm depth of frame.
90 x 90cm, 100 x 100cm, 100 x 130cm, 100 x150cm frames are 30mm frontal frame and 40mm depth of frame.
Please note that posters are not mounted to the backing board on our standard frames. Professional mounting of your poster will occur if you select your art to be framed in our OEO Luxe Frames.
Glass or Perspex?
We use professional framing perspex (not glass) with excellent tolerances, far superior to glass with crystal clear transparency.
Large format frames (100x130cm and 100x150cm) come with an instruction kit on how you will need to hang your frame for stability and safety, also included is a strong plastic coated wire and bump-ons which help to protect your wall when hanging. Our smaller frames (70x100cm and smaller) have black tabs on the back of the frame for you to hook over your nail/screws for hanging.
Framed prints do not come with a matt border insert. You are however able to have a white border around your image by selecting this option on your chosen design.
Never lift of hang your artwork by the bracing wire!
Hang with caution in any areas where there is a lot of moisture and light. The condensation, humidity and steam from bath tubs, showers and kitchens area can be damaging and causing warping or rippling effects to print/poster. It’s better to hang your art in places that have less moisture and more ventilation.
Hanging artwork near a front door also exposes it to a lot of light and fluctuations in humidity. Both of these things can cause warping, fading and rippling to the print.
Please allow 1-2 business days for processing, printing, drying and packaging of your order. Shipping times are additional to our processing time - please ensure you've read the shipping guidelines below & selected the correct shipping option for your needs.
Free Standard (untracked) Shipping
International EXPRESS tracked Shipping Times
1-2 business days for delivery
2-4 business days for delivery
3-5 business days for delivery
If damages have been incurred during shipping - Olive et Oriel will replace the artwork at no cost to you. Please contact us within 48hrs if this has occurred.
Olive et Oriel offers free standard shipping on unframed artwork, however this is only for the initial order. If an order is returned to Olive et Oriel due to an error in the customer entering incorrect mailing/address details, re-delivery fees are passed onto you, our customer for the reshipment to occur. Orders cannot be cancelled at this point in time. Please double check you have entered the correct details before placing your order.
Olive et Oriel is not responsible for shipping delays incurred by postal/shipping companies or customs, we wish we could be however sadly these things are completely out of our control.
All small prints come packaged with a clear plastic sleeve and thick backing board. They are shipped in a strong, flat rigid mailer. Please take care on opening the packaging not to damage your artwork.
All posters come packaged in a strong mailing tube, with the prints safely wrapped inside to stop any damages.
Note: Small prints may be dispatched separately from posters, in a flat rigid envelop to avoid damaging their delicate nature.
Returns & Exchanges
If you're looking to return a faulty or incorrect item, please see our returns policy here so we can get this sorted for you.What are the basics?
You can return your item for a store credit within 14 days of delivery, as long as the new item is received back to Olive et Oriel in perfect condition.
Please note, exchanges and returns are not applicable on sale items or trade/wholesale accounts.Returning your order
When you return your order, just pop your returns note in the parcel with the following details clearly marked on it:
- Your order number and name
- Reason for return
Olive et Oriel will cover costs to return your artwork to us however; we will issue an invoice for shipment of your replacement artwork back to you for all exchanges. If your artwork was damaged in transit, Olive et Oriel will take care of all costs in replacing your artwork including shipping.Once returned:
We'll send you an email to let you know once we've received your return with the details of your store credit. Kindly remember that artwork must be received back to Olive et Oriel in perfect condition - we highly recommend using the same packaging you received your artwork in to return it to us.
For further information please call us on: 0497 453 519 or email firstname.lastname@example.org
Discount codes are applicable only from the time and date of launch and cannot be back-dated to past orders. Buy 1, Get 50% Off Second Item launched 25th December 2019 at 7:00pm AEST. Buy 1, Get 50% Off Second Item - Applies to 50% off lowest priced item. Offer not applicable to trade accounts or any other discounts, sales or offers. Cannot be with sale collection or items on sale.
Secure Online Ordering
By placing an order with Olive et Oriel you are hereby agreeing that you understand and accept all of the above.