How Will My Purchase Be Packaged?
As standard with all orders, all A5, A4 and A3 individual orders will be securely packaged in a clear plastic sleeve with strong backing board to eliminate creasing. All poster sizes are rolled and protected with a clear plastic sleeve and placed into a strong mailing tube for protection. If you have ordered multiple sizes, from A5 to poster sizes, these will be rolled together and protected with a clear plastic sleeve and placed into a strong mailing tube for protection. Decals will always be dispatched separately from posters, in a flat rigid envelop to avoid damaging their delicate nature.
MOEBE frames come packaged in a protective box, inside a tough mailing bag. MOEBE pinch clips are package in bubble wrap and may be shipped separately from any prints/posters you may have ordered.
Yes! We offer free standard shipping worldwide on all prints and posters.
Australian orders are dispatched from Terrigal, NSW Australia.
USA Prints and posters are dispatched from our studio in Pittsburgh, PA - resulting in no customs charges and a quicker turnaround.
All other international countries print and poster orders are sent from our studio in Pittsburgh, PA.
Free standard shipping is applicable on all prints, posters and decals (only)
, this is automatically applied at checkout and requires no minimum spend. If you have purchased any Moebe products along with any print(s)/poster(s)/decal(s) - additional postal charges will apply. Standard shipping within Australia takes on average 3-5 business days, with some states (WA, SA, NT) taking from 3-10 business days. International shipping may take up to 30 business day however, your purchase may arrive sooner - pending customs clearances. For all international shipping, the customer is responsible for all customs/duties fees, if applicable. International postage is in the form of untracked, regular air mail. We offer free standard shipping on prints, posters and decals, however this is only for the initial order. If an order is returned to Olive et Oriel due to an error in the customer entering incorrect mailing/address details, it is then passed onto our customer to pay for the reshipment to occur. Please double check you have entered the correct details below placing your order.
Due to customs clearances and other delays which are out of our control, please allow up to 30 business days for your order to arrive. If you require international tracking for your parcel, please contact us directly before purchase to obtain an accurate shipping quote.
Without doing so, Olive et Oriel does not take responsibility for, or trace your parcel, once it has left our care.
Olive et Oriel is not responsible for shipping delays incurred by postal/shipping companies.
Express shipping for within Australia and Internationally incurs an additional cost to the customer. If you require Express Shipping internationally please contact us before placing your order.
MOEBE Product(s) Shipping
MOEBE product(s) shipping is calculated at checkout, based on the size of frame/clip purchased and your location. Standard Moebe product(s) shipping domestically, within Australia includes tracking. Outside of Australia, MOEBE product(s) orders are charged at $35.00AUD for standard, untracked air mail. If you have purchased any prints and a frame/clip, shipping charges will apply - free standard shipping is applicable only when purchasing prints, posters or decals by themselves.
Lost/Stolen or Tampered With Mail
Olive et Oriel does not take responsibility for damages caused to product by how the packaging is opened once it has reached the recipient. Olive et Oriel does not take any responsibility for lost or stolen mail once it has left our hands - if you require tracking on your package within Australia, we suggest you select the express shipping option. If your item has been mis-handled, lost or incorrectly delivered by Australia Post - we will lodge a complaint for you and escalate the matter, Olive et Oriel does not replace or refund if third parties have incorrectly handled mail. If you receive a package which has been tampered with, please lodge a stolen goods report with your local law enforcement. Olive et Oriel is in no way responsible for lost, mis-handled or stolen goods. Signature upon delivery is not required.
By placing an order with Olive et Oriel you are hereby agreeing that you understand and accept all of the above.