Shipping Policy
Framed Art, Posters, Wallpaper & Decals. Shipped Worldwide.
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Shipping Policy

We love our customers to be aware that our artworks, wallpapers and decals are made just for you (we're not a mass-produced pre-made product). Our products are of the highest of quality and we don't rush the time it takes to make your purchase.
 
Our processing times are currently approx. 5-8 business days on all orders, this allows us to create, allow our printing to cure, framing time (if required) and your beautiful pieces to be packaged with the utmost of care.
 
Please allow a minimum of 5 business days for order processing, with additional time for shipping. Unfortunately however we can't provide exact dates or times you'll receive your order as at times, third party carrier delays are out of our hands. We can however predict that you'll love your new wall decor!
 
Our current processing time, as mentioned is approx. 5-8 business days with additional time for shipping. If your order is outside of these times, if we could kindly ask you to give our Customer Care team a call during business hours so they may look into this for you - you can contact them on 0497 453 519.

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Shipping Options

Free Standard (untracked) Shipping 

is applicable on all (unframed) prints and posters, this is automatically applied at checkout and requires no minimum spend. 
Australia: Free standard (untracked) shipping takes on average 5 business days, with some states (WA, SA, NT) and/or regional areas taking from 5-8 business days.
Rest of the World: Free standard (untracked) shipping may take up to 30 business days as it is sent via standard mail and not our express, tracked courier service. Duties and taxes will be the responsibility of the recipient, if applicable. 

International EXPRESS tracked Shipping Times
Olive et Oriel's express, fully tracked service is sent using our International courier for the fastest, highest quality shipping of your framed and unframed art. Duties and taxes will be the responsibility of the recipient, if applicable. 

Kindly note these are shipping times, not the processing and completion times for creating your artwork or wallpaper order.

Please contact us via help@oliveetoriel.com or +61 497 453 519 if you have any enquiries.

Australia
2-3 business days
New Zealand
2-3 business days for delivery 
USA
2-4 business days for delivery 
UK
3-5 business days for delivery 
Rest of the World
3-5 business days for delivery 

If damages have been incurred during shipping - Olive et Oriel will replace the artwork at no cost to you. Please contact us within 48hrs if this has occurred.

Olive et Oriel offers free standard untracked shipping on unframed art prints, however this is only for the initial order. If an order is returned to Olive et Oriel due to an error in the customer entering incorrect mailing/address details, re-delivery fees are passed onto you, our customer for the reshipment to occur. Orders cannot be cancelled at this point in time. Please double check you have entered the correct details before placing your order. 

 
Olive et Oriel is not responsible for shipping delays incurred by third party shipping and courier companies or customs, we wish we could be however sadly these things are completely out of our control.

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