Returns & Exchanges
If you're looking to return a faulty or incorrect item, please email firstname.lastname@example.org so we can get this sorted for you.
What are the basics?
You can return your item for a store credit within 14 days of receiving your artwork - as long as the new item is received back to Olive et Oriel in it’s original condition (we strongly recommend using the same packaging we've sent your artwork out in - if artwork is received back damaged, no store credit will be issued).
Exchanges and returns are not applicable on sale items or trade/wholesale accounts. Once an item is exchange, we cannot return/exchange it again. Shipping is non-refundable.
Returning your order:
When you return your order, just pop your returns note in the parcel with the following details marked on it:
- Your order number and name
- Reason for return
How does it work?
Olive et Oriel will cover costs to return your artwork to us however; we will issue an invoice for shipment of your replacement artwork back to you for all exchanges. If your artwork was damaged in transit, Olive et Oriel will take care of all costs in replacing your artwork including shipping.
We'll send you an email to let you know once we've received your return with the details of your store credit. Kindly remember that artwork must be received back to Olive et Oriel in perfect condition - we highly recommend using the same packaging you received your artwork in to return it to us.
For further information please call us on: 0497 453 519 or email email@example.com