Help & Customer Support

Help Center

We know right now our worlds have been turned upside down, and our heartfelt thoughts go out to everyone around the world - as the global community that we are, we are all in this together. We hope, more than anything that you and your families are safe and in good health.


We are pleased to let you know that whilst ensuring strict guidelines are being followed, Olive et Oriel is operating as normal - with our top priority being the health and safety of our team, our customers and our community.


Our Team:

- We are following and abiding by the government's regulations on isolation and social distancing in both our personal and private lives ensuring we are doing our part as a team to contribute to the health and safety of our community.

We are incredibly grateful of your ongoing support as we navigate through this ever-changing, challenging time as a small business.  

We are pleased to advise we are currently shipping our high quality products within 24hrs.

We aim for next day shipping on all orders placed between Monday and Friday (excluding public holidays)


Please know, we are right here with you all through this - may we all be kind to each other, to ourselves and do our best to uplift and inspire each other through this unique time in our lives.


Sending love,

Teigan, Michael and the entire Olive et Oriel team x





Please choose carefully, as unfortunately due to the fragile and custom made nature of our product, we don't offer refunds for change of mind or wrong decisions.

We will authorise a refund or online store credit if we are unable to replace or fix faulty products. 

Olive et Oriel take special care in packaging of all artworks and wallpapers in order to ensure a safe transit from us to you, however in the unfortunate circumstances where an item arrives faulty or broken please notify us immediately and once reviewed (we will require photos of packaging and product) we will help in arranging a replacement or repair for you.

Please email relevant photo(s) through to help@oliveetoriel.com or call us on 0497 453 519 immediately after receiving any damaged or incorrect artworks so we have the issue resolved for you.

 

We are incredibly pleased to say that shipments worldwide are operating as normal, however some may be slightly delayed based on external courier services. We are grateful that governments worldwide recognise that couriers are an 'essential service' in allowing online purchases to move from us to you.


We recommend that express shipping is selected at all times to ensure a fast transit to you, as we cannot guarantee if anything may change in the future (or even tomorrow) in terms of the courier and 'essential services' label.


We are so grateful for your continued support of Olive et Oriel and we aim to continue to bring your home styling inspiration and uplifting designs throughout this challenging time.

All our love,

Teigan, Michael & the Olive et Oriel team x

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Then simply follow the instructions by providing us with delivery information and select payment method the for goods (we accept PayPal, AfterPay, Zip, Apple Pay and all major credit cards).

Once your order has been received it will be placed automatically into our printing queue, we will ship your package within a couple of business days (under normal circumstances, kindly note that sale periods (and Covid restrictions have affected our normal turnaround time may take longer) once it has undergone our final quality checks. If your purchase doesn't pass our final quality check, we will have the artwork reprinted and reframed (if framing was selected), this may incur a slight delay however we want to ensure you receive only the highest quality products from Olive et Oriel and they must pass our strict control standards before they are packaged.

Please choose carefully as unfortunately due to the fragile and custom made nature of Olive et Oriel products we are unable to offer a refunds or exchange on change of mind or wrong decisions.

Our support team is always happy to guide you at any step!


You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
  • We also accept AfterPay & ZipMoney

Note that additional exchange fee may apply if your currency is other than AU dollars.

Please choose carefully, we don't offer refunds / returns or exchanges for change of mind or wrong decisions.

We will authorise a refund or online store credit if we are unable to replace or fix faulty products. 

Olive et Oriel take special care in packaging of all artworks and wallpapers in order to ensure a safe transit from us to you, however in the unfortunate circumstances where an item arrives faulty or broken please notify us immediately and once reviewed (we will require photos of packaging and product) we will help in arranging a replacement or repair for you.

Please email relevant photo(s) through to help@oliveetoriel.com or call us on 0497 453 519 immediately after receiving any damaged or incorrect artworks so we have the issue resolved for you.

Hang with caution in any areas where there is a lot of moisture and direct sun-light, art in general doesn’t love these types of conditions. The condensation, humidity and steam from bath tubs, showers and kitchens area can be damaging and causing warping or rippling effects to print/poster inside your frame. It’s better to hang your art in places that have less moisture and more ventilation.


Hanging artwork near a front door also exposes it to a lot of light and fluctuations in humidity. Both of these things can cause warping, fading and rippling to the print.

Whilst all precautionary measures are taken, unfortunately we are unable to predict humidity and other circumstances in our customers homes.

Avoid using any chemicals on acrylic as you may damage the front of your Olive et Oriel frame. Instead, use a soft microfibre lint free cloth to very gently wipe over the face of the frame.

Framed art is professionally packaged to the best of our ability to avoid any damages on its journey from us to you. Whilst we package our artworks incredibly well, unfortunately at times a product may arrived damaged.

If you receive a damaged artwork, please just contact us and we will happily ship out a replacement.

You will need to email photos of the poster / framed artwork and it's packaging within 48hrs of receiving the goods to: help@oliveetoriel.com

We require the above information for assessment and insurance purposes.

Olive et Oriel offers a white border option on most artworks, this border will surround the outside of your chosen design whilst maintaining your selected poster size. We feel it can give artworks a more sophisticated look, however this is absolutely up to your personal preference and style.


Will choosing a white border make the design/photo smaller?
YES, it will make your chosen art design/photo smaller (as shown in the below example). We don't change the size of the poster you order.

Is the white border made of cardboard?
NO, it is an unprinted area surrounding your chosen design. It is part of the poster.

What if I want all my artworks to have the same size white border?

EASY! Just make a note at checkout and our print team can accommodate this for you. This must be selected prior to completing your order.